Cancellation policy

cancellation policy

some items in our store are offered as a pre-order. this policy covers how those purchases work and how you can change or cancel one.

pre-orders

when you place a pre-order, you're buying a product that isn't in our inventory yet — either a colourway we've sold out of, or a run that hasn't arrived from production.

pre-orders are paid in full at checkout. we hold your payment until your item is ready, then pack and send it — there's no second charge later.

the estimated dispatch date is shown on the product page and repeated in your order confirmation. it's an estimate, not a guarantee — production and freight timelines move, and we'd rather be honest about that than quote a date we can't hold.

if the date moves

if the dispatch date shifts by more than two weeks, we'll email you with the new date. you can wait, or cancel for a full refund. we're holding your money, so that choice is always yours.

cancelling a pre-order

you can cancel a pre-order at any time before it's dispatched, and we'll refund you in full. email hello@nestedofficial.com.au with your order number, and we'll process the refund to your original payment method within 3–5 business days.

once the order has been fulfilled it can't be cancelled, but you can request a refund under our returns policy — including the 30 day window for fit.

orders with pre-order and in-stock items

if your order includes both, we hold the whole order and send it together once the pre-order item arrives.

your rights

pre-ordered items come with the same guarantees as everything else we sell, and those guarantees cannot be excluded under the australian consumer law. if we can't supply your item within a reasonable time, you're entitled to cancel and receive a refund.

nothing in this policy limits those rights.

contact

email hello@nestedofficial.com.au with your order number and we'll get back to you within 2 business days.