Shipping policy

shipping

everything is packed and sent from melbourne. below is what to expect once you've placed an order.

where we ship

we ship australia-wide, including to po boxes and parcel lockers.

dispatch

all current orders are pre-orders. estimated dispatch is late november 2026, not a guaranteed date. we'll email you if the estimate changes by more than two weeks. standard and express delivery times start once your parcel has been dispatched. choosing express does not bring forward the pre-order dispatch date.

orders are packed and dispatched within 2 business days. orders placed on weekends or public holidays are dispatched the next business day.

during launches and sale periods, dispatch can take a little longer. we'll let you know on the website if that's the case.

rates and delivery estimates

delivery estimates are australia post's, counted from the day your parcel is collected — not from the day you order. they're estimates rather than guarantees, and regional and remote areas can take longer.

free shipping on 2+ pouches

free standard shipping is applied automatically at checkout when your order contains 2 or more pouches. australia-wide addresses only. express shipping isn't included and stays at the normal rate. this offer can change or end at any time, and it doesn't affect your rights under australian consumer law. pre-order dispatch timing (estimated late november 2026) still applies to every order.

tracking

you'll receive a confirmation email when your order is placed and a second email with tracking once it's on its way. tracking can take up to 24 hours to update after it's issued.

if your tracking email hasn't arrived, check your junk folder before getting in touch.

delivery and authority to leave

parcels are sent with authority to leave where australia post considers it safe to do so. if nobody's home and it can't be left safely, it'll go to your nearest collection point with a card or notification.

once a parcel is marked delivered by australia post, it's out of our hands — though if something looks wrong, contact us and we'll help you chase it.

incorrect addresses

please check your address carefully at checkout. if you spot a mistake, email us at hello@nestedofficial.com.au as soon as you can and we'll fix it if the order hasn't been dispatched.

orders sent to an incorrect address that are returned to us can be resent at your cost, or refunded less the original shipping.

delays, lost and damaged parcels

we can't control what happens once a parcel is with australia post, but we'll always help you sort it out.

if your parcel hasn't moved for 7 business days, or arrives damaged, email us at hello@nestedofficial.com.au with your order number and a photo where relevant. we'll lodge an enquiry with australia post and organise a replacement or refund where appropriate.

returns

this policy covers delivery only. for change of mind and faulty items, see our returns policy.

nothing here limits your rights under the australian consumer law.

contact

email hello@nestedofficial.com.au with your order number and we'll get back to you within 2 business days.